1. Service:

We always prioritize our community's well-being, and we want to ensure that the environment we cultivate fosters positivity and inclusivity. We reserve the right to offer our services only to individuals who align with our values and goals, as we believe this helps create a supportive community environment. Every member who signs up with us becomes part of our community, and we aim to help as many people as possible reach their fitness goals. However, if we determine that a potential client doesn't fit our community, we may not offer our services to them. Once you sign up for our booking system, you become part of our Rustiq family, and we will continue to support you along your fitness journey.

2. Memberships:

We understand that everyone's fitness journey is unique and requires a personalized approach. We offer a range of memberships to suit everyone's needs and goals, from short-term to long-term commitments. Our memberships are designed to help you commit to a regular fitness routine and achieve your desired results.

However, if you prefer a more flexible option, we also offer a pay as you go option on a first come, first serve basis. This option gives you the freedom to attend when it suits you without committing to a membership. Regardless of your preference, we are dedicated to helping you achieve your fitness goals in a supportive and motivating environment.

3. Membership Fees and Payment

We strive to make the membership process as seamless as possible for our clients. You can easily sign up for our memberships either by yourself or with the help of one of our team members. However, we would like to remind you that our sign-up system is automated, which means that you will be prompted to make payment during the process. Please keep this in mind when signing up, and if you have any questions or concerns, don't hesitate to reach out to our team. We're here to help you achieve your fitness goals!

4. Gym Rules

We pride ourselves on creating a welcoming and inclusive environment for all.

One key aspect of this is always being courteous to others, whether it's fellow members or our dedicated coaches. We understand the importance of following our coaches' instructions to get the most out of every workout and to help prevent any potential injuries. However, that doesn't mean we shy away from a challenge! We encourage everyone to get stuck in and push themselves to their limits.

And if you happen to have a furry friend with you, they are more than welcome on a lead as we are located on a beautiful farm.

5. Equipment and Facilities

We pride ourselves on delivering our services with great quality kit. We understand that members rely on us to provide them with the right equipment needed to achieve their fitness goals safely and effectively. That's why we ensure that our equipment is regularly maintained and repaired when necessary to guarantee that it is in excellent condition. However, we also know that safety is of utmost importance, so we request that our members utilize our equipment as shown by our professional coaches. If there is any doubt on how to operate a specific piece of equipment, please do not hesitate to ask our trainers for clarity.

Our ultimate aim is to help you achieve your fitness goals successfully and safely, and proper equipment usage plays a significant role in achieving that.

6. Car Parking Facilities

At Rustiq Fitness, we kindly request that our clients park on the designated area, which is in front of the dry stone wall. As our farm hosts other businesses, we ask that you park appropriately and be mindful of the needs of those around you.

During peak times, such as other classes and events, the area can become quite busy, so please take this into account when planning your visit. Thank you in advance for your cooperation in keeping our parking area organized and safe for all.

7. Classes and Personal Training

At Rustiq Fitness, we offer two distinctive services, personal training (PT) sessions, and group fitness classes. Both services provide an opportunity for our clients to improve their fitness levels, but in different ways.

Our PT sessions are tailored to the specific needs and goals of each individual. Our experienced trainers work with clients one-on-one to develop a personalized fitness program that is both challenging and achievable. On the other hand, our group fitness classes are a great way to get in shape in a fun and social environment. While you might work more independently during our classes, you'll always have the support of our coaches to ensure proper form and technique and to keep you motivated throughout the workout.

8. Limitation of Liability

We believe that exercise is a fundamental aspect of a healthy lifestyle. That’s why we ask all our clients to complete health questionnaires and forms, as it helps us understand your physical capabilities and any potential risks that may arise.

Our team is committed to ensuring your safety and wellbeing, which is why we need to be aware of any underlying conditions or injuries. We understand that exercise can sometimes exacerbate pre-existing conditions, and that’s why we take every precaution to ensure that our workouts are safe and effective. Rest assured that Rustiq Fitness and our coaches are here to guide you every step of the way and take responsibility for your overall wellbeing.

9. Changes to Terms and Conditions

We are committed to providing our customers with the best possible service experience. To maintain our high standards of service, we may occasionally need to update our terms and conditions. In such cases, we will ensure that any updates are communicated to our customers in a clear and timely manner. We believe that transparency and open communication are essential in establishing trust with our customers and ensuring that they are fully informed of any changes that may affect their relationship with us.

We take great care to ensure that our terms and conditions are always fair, reasonable, and in compliance with applicable laws. Regardless of any changes we make, our primary focus will always be on providing you with exceptional service and helping you achieve your fitness goals.

10. Complaints

We strongly believe in honest and open communication with our clients. We want to ensure that every client has the best experience possible and that any complaints or problems are addressed promptly. That's why we encourage you to contact us immediately if you have any issues with our services or facilities.

Our goal is to resolve any concerns in a timely and professional manner and to ensure your complete satisfaction with our gym. You can reach out to us through our contact form or by sending an email to info@rustiqfitness.com.

We value your feedback and appreciate your trust in us to help you achieve your fitness goals.